Returns & Exchanges

At The Berry Tea Shop, we want you to be completely satisfied with your tea experience. If your selection doesn't meet your expectations or arrives damaged, we offer a straightforward return process within 30 days of purchase.

Return Process

• 1.
  Contact Our Team

  Email our customer service team with your order number and a brief explanation of why you would like to return the product.

• 2.
  Prepare the Package

  Ensure the tea is in its original, unopened packaging and securely wrap any teaware to prevent breakage during transit.

• 3.
  Ship the Item

  Affix the provided return label to your parcel and drop it off at any authorized postal service location.

• 4.
  Receive Your Refund

  Once we receive and inspect your return, we will process a full refund or exchange to your original payment method within 5-7 business days.